Politique de confidentialité

Effective date: 10/21/25

Welcome to Buffalo Bunny! This Privacy Policy explains how we collect, use, and protect your personal information when you access our website at buffalobunny.com (the "Site"), place an order, or interact with our Services.

By using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

  • Contact Details: Name, email, phone number, and address
  • Order Information: Billing/shipping addresses, payment details, purchase history
  • Account Details: Login credentials, preferences, saved information
  • Customer Support: Any information shared during support interactions

Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages viewed, time spent on the site, and activity metrics

Information from Third Parties

  • Payment Processors: Limited payment data used to securely complete your orders
  • Advertising Partners: Analytics data used to improve performance and marketing

2. How We Use Your Information

We use your personal information to:

  • Fulfill orders and provide customer support
  • Process payments securely
  • Improve and personalize your shopping experience
  • Send order updates, marketing emails, and promotional offers (opt-out anytime)
  • Comply with legal obligations and protect against fraud

2.1 Legal Basis for Processing (For GDPR/UK-GDPR Users)

We process personal data under the following legal bases:

  • Contractual necessity: To fulfill orders and provide Services
  • Legitimate interests: To improve our site, prevent fraud, and market responsibly
  • Consent: For marketing activities like email campaigns (withdrawable at any time)
  • Legal obligation: To comply with tax, customs, and regulatory laws

3. Your Rights and Choices

EU & UK Residents (GDPR / UK-GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of personal data ("Right to be Forgotten")
  • Restrict or object to certain data processing
  • Request portability of your data
  • Withdraw consent for data processing at any time

To exercise these rights, email cs@buffalobunny.com.

You may also file a complaint with your local data protection authority.

Canadian Residents (PIPEDA)

You have the right to:

  • Request access to your personal information
  • Request corrections or deletions
  • Understand how your information is used and shared

To submit a request, email cs@buffalobunny.com. We respond within 30 days.

California Residents (CCPA / CPRA)

You have the right to:

  • Know: What personal data we collect and how it's used
  • Delete: Your personal data
  • Opt-Out: Of the sale or sharing of personal data
  • Non-Discrimination: You won't be penalized for exercising your rights

Other U.S. States

We comply with applicable privacy laws across all U.S. states.

To exercise your rights, contact us at cs@buffalobunny.com or via our online form.

4. Sharing Personal Information

We may share your information with trusted third parties:

  • Payment processors and fulfillment partners to complete your order
  • Marketing partners for personalized advertising
  • Analytics providers to improve user experience
  • Legal or governmental entities when required, or in response to valid data protection or law enforcement requests

We do not sell your personal information for monetary gain.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze site performance.

You can manage your cookie preferences in your browser settings.

6. International Users

Buffalo Bunny is based in the United States. If you access our Services from outside the U.S., including from the EU, UK, or Canada:

  • Your personal data may be transferred to and processed in the United States
  • We rely on legitimate interests, contractual necessity, or your consent to process your data
  • By using our Services, you consent to these transfers where legally permitted

7. Security and Data Retention

We take reasonable steps to protect your information.

No system is completely secure, but we retain personal data only as long as necessary to:

  • Fulfill orders
  • Meet legal or tax obligations
  • Improve our services

8. Contact Us

For questions or to exercise your privacy rights, contact:

Email: cs@buffalobunny.com