Retours et remboursements

Do you offer refunds?

Pillows: yes, within 30 days of delivery. Wallpaper: no. Wallpaper is made to order and final sale once production begins.

Pillows must be unused, unwashed, and in original condition with tags and packaging intact. A 20% restocking fee applies to every pillow return, because each pillow is made to order. Returns of 1 to 3 pillows per order are refunded to your original payment method. Returns of 4 or more per order are refunded as store credit. Original shipping is not refunded, and return shipping is paid by you unless the item is defective.

If anything arrives damaged or misprinted, pillow or wallpaper, email cs@buffalobunny.com within 7 days of delivery with photos. We will replace it or refund it in full and cover shipping both ways.

Full terms are in our Refund Policy.

How Long Do I Have to Request a Refund?

30 days from the delivery date, for pillows. Wallpaper is made to order and final sale once production begins, so it has no return window.

If your order arrived damaged or misprinted, contact us within 7 days of delivery instead. Email cs@buffalobunny.com with your order number and clear photos, and we will replace it or refund it in full.

How much can I get refunded?

It depends on how many pillows are in the return. A 20% restocking fee applies to all of them.

  • 1 to 3 pillows per order: the item total minus the 20% restocking fee, refunded to your original payment method. Original shipping is not included.
  • 4 or more pillows per order: the item total minus the 20% restocking fee, issued as store credit.
  • Used, washed or damaged pillows, or any request after 30 days: no refund.
  • Wallpaper: no refund. It is made to order and final sale once production begins, except for damage or misprint.
  • Damaged or defective, either product: a full refund or a free replacement, with return and replacement shipping covered by us.

Refunds are issued 5 to 7 business days after we receive and inspect the return.

Who Pays for Return Shipping?

You do, unless the item arrived damaged or defective.

Return shipping on a change-of-mind return is the customer's responsibility, and the original shipping you paid is not refunded. If the item arrived damaged or misprinted, Buffalo Bunny covers return and replacement shipping in full.

Who covers shipping if I return an item with free shipping?

You cover the return shipping. Free shipping applies to getting the order to you, not to sending it back.

The exception is a damaged or defective item, where we cover return and replacement shipping. Wallpaper is final sale once production begins, so this applies to pillow returns.

Bathroom with floral wallpaper, white sink, and gold fixtures by Buffalo Bunny.

Plus de questions

Nous serions ravis d'avoir de vos nouvelles.
Que vous ayez des questions, des curiosités ou que vous souhaitiez simplement dire bonjour, notre équipe est là pour vous aider.