You bet, but you’ve gotta catch us quick!

If you need to cancel or make changes, email us at cs@buffalobunny.com or use our contact form with the subject line “CANCEL” or “CHANGE” (yelling optional, but encouraged).

If your order hasn’t been swept away by our magical shipping fairies yet, we’ll stop it, no problem. If it’s already en route, cue dramatic music; you’ll just need to follow our returns process instead.

Don’t panic; just email us ASAP at cs@buffalobunny.com with your correct address and a little prayer emoji 🙏

If your order hasn’t left our hands yet, we’ll update it, no problem.

But if it’s already off sipping espresso with the shipping carrier… it’s officially out of our grasp. You’ll need to wait for delivery (or a return), and we’ll take it from there.

Not at all! First, check your spam or junk folder; sometimes our confirmation emails like to play hide-and-seek. Still nothing? Double-check that you entered the correct email during checkout (we’ve all had a typo moment). If it’s still MIA, don’t stress; just email us at cs@buffalobunny.com and we’ll send it your way faster than you can say “suede texture.”

Tracking made effortless: the moment your order ships, you’ll receive an email with a tracking number and direct link; click to watch its journey and see when it will arrive. If the email ever slips through or you hit a snag, simply reach out to cs@buffalobunny.com, and we’ll guide your package straight to your door.

Oh nooo, that’s not the kind of drama we ordered.

Please snap a few photos of the damage and email them to us at cs@buffalobunny.com, the sooner, the better!

We’ll hop right on it and make things right, because your satisfaction isn’t just a priority; it’s the main character in our story.

Oopsie daisy! Looks like something went awry in the pillow palace.

No worries, just send a quick email to cs@buffalobunny.com with a photo of what you received. We’ll sort it out faster than you can say “floral faux suede fantasy.”

Fast, fabulous, and fashionably efficient.

We process all orders within 1–3 business days (excluding weekends and holidays), because we believe in showing up on time and looking good doing it.

Once shipped, your delivery timeframe depends on your destination:

• USA: 3–7 business days

• UK & EU: 5–10 business days

• Canada: 7–12 business days

• Australia: 10–15 business days

You’ll receive tracking as soon as it ships, just enough time to fluff the couch in anticipation.

Absolutely, and we fully support your title as Gifter of the Year.

Just enter their address as the shipping destination and yours for billing.

It’s gift-giving made easy; no bows required (unless you’re feeling extra).

Our packaging is as thoughtful as our design.

Your pillow insert arrives vacuum-sealed to save space (and carbon footprints), cozied up next to your pillow cover, both carefully poly-bagged with all the proper labels.

Then it’s all tucked into a protective mailer or box approved for shipping; sleek, safe, and ready to impress on arrival. Because even packaging should feel like a moment.

Fast, fabulous, and fashionably efficient.

• Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays).

• Custom Items: Add an extra 3–5 business days for personalized production.

Estimated Delivery Times:

• USA: 3–7 business days

• UK & EU: 5–10 business days

• Canada: 7–12 business days

• Australia: 10–15 business days

You’ll receive tracking once your order ships. That’s just enough time to fluff the couch in anticipation.

We like to keep things simple and chic.

• USA Orders: Shipping rates are calculated at checkout based on your location.
  
• Free Shipping: Orders over $100 ship free, our little luxury perk.
  
• International Orders: Shipping costs vary by country and will appear at checkout.
  

Need more details? See our full Shipping Policy.

Yes, the dream has landed.

We proudly ship to the UK, the EU, Canada, and Australia, with every order crafted to order and delivered with care from our trusted global print partners.

Please note: International orders are final sale (unless damaged or defective), and shipping rates and duties vary by destination.

In a word: yes.

Our payment gateways are powered by industry-leading security and fully comply with PCI-DSS standards, the same gold-standard protocols trusted by Visa, MasterCard, Amex, and Discover.

Translation? Your data is treated with velvet gloves and a titanium vault.

Of course, shopping with us is 100% online, secure, and effortlessly fabulous.

All payments are processed through Shopify’s trusted checkout system, so your info stays safe and your experience stays seamless.

Curious about the behind-the-scenes magic? You can dive deeper into their fine print if you’d like: Terms of Service here or Privacy Statement here.

We keep it classic and convenient.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as online transactions such as PayPal, ApplePay, and Google Pay. Because beauty shouldn’t be hard to buy into.

Tap, swipe, done.

Easy as fluff.

Once your soon-to-be favorites are in the cart, enter your discount code in the field marked “Discount Code” at checkout.

Click “Apply” and watch the magic happen; just like velvet, it softens everything.

Absolutely, your happiness matters to us.

• U.S. Orders: Pillows can be returned or exchanged within 30 days of delivery if they’re unused and in original condition.
  
• Wallpaper: All wallpaper is made to order and is final sale, unless damaged or defective.
  
• International Orders: All sales are final for international orders (UK, EU, Canada, Australia), except in cases of damage or defect, in which case we’ll offer a full refund or free replacement.
  

For full details, please visit our Return & Refund Policy.

For U.S. orders, you have 30 days from the delivery date to request a return or refund, just enough time to decide if it’s truly “the one.”

For international orders (UK, EU, Canada, Australia), refunds are only offered for damaged or defective items. You must contact us within 7 days of delivery to request a refund or replacement.

To begin, simply email us at cs@buffalobunny.com with your order number. We’ll walk you through the process with care and clarity.

We keep it simple:

• Refund – For 1–3 pillows that are unused, unwashed, and in original condition with tags and packaging intact. A 20% restocking fee applies.
  
• Partial Refund (Store Credit) – For returns of 4+ U.S. pillows: A 20% restocking fee applies, and refunds are issued as store credit.
  
• No Refund – For used, washed, or damaged pillows, or returns requested after 30 days.
  
  

Wallpaper: All wallpaper is made-to-order and final sale, except in cases of damage or production defect.

International Orders: All international pillow orders follow the same return policy as U.S. orders. Wallpaper remains final sale. If your item arrives damaged or defective, we’ll offer a full refund or free replacement with no extra shipping costs to you.

For all the fine print, check our Refund Policy. When in doubt, just reach out; we’re always happy to guide you through your options.

For U.S. orders, customers are responsible for return shipping on change-of-mind returns (unless the item was defective or damaged).

If your order arrived damaged, Buffalo Bunny covers all return or replacement shipping costs.

For international orders (UK, EU, Canada, Australia), all sales are final unless the item is damaged or defective. In those cases, we cover return or replacement shipping at no extra cost. See our Refund Policy for details.

Great question!
If your order qualified for free shipping, you’re responsible for the return shipping cost (unless the item is damaged or defective).

We cover getting it to you; you cover sending it back, if needed. Fair, simple, and fluff-friendly.

International Orders: Return shipping is also the customer’s responsibility. We accept pillow returns globally (see full policy), but wallpaper remains final sale. If your item is damaged or defective, we’ll cover all return or replacement shipping.

For all the details, see our Shipping Policy.