Returns & Refunds

Returns & Refunds

Yes! We want you to adore your purchase — truly.

If something’s not quite right, you can review our Return & Refund Policy for all the details on how to make it right.

Because your happiness? That’s kind of our whole thing.

You have 30 days from the day your order arrives to request a return or refund — just enough time to fall in love (or politely decide it’s not “the one”).

To start the process, simply reach out to us at cs@buffalobunny.com and we’ll guide you through the return ritual with care and clarity.

It depends on the condition your item returns in — here’s the elegant breakdown:

  • You’re eligible for a full refund.
  • You may qualify for a partial refund.
  • Sadly, no refund — but we’re always here to help sort things out.

For all the fine print and details, check our Refund Policy. When in doubt, just reach out — we’re happy to guide you.

For orders without free shipping, the customer is responsible for return shipping costs. If the item is defective or damaged, we’ll cover all shipping costs to make it right. See our Refund Policy for details.

Great question!

If your order qualified for free shipping, the return shipping is the customer’s responsibility. We cover getting it to you — you cover getting it back if needed.

Fair, simple, and fluff-friendly.

Need more details? Shipping Policy.

Minimalist green textured sofa with botanical leaf-patterned pillows beside white ceramic vases and a branch on a pedestal.

More Questions

We’d be delighted to hear from you.
Whether you’ve got questions, curiosities, or just want to say hi, our team is here to help.