You bet — but you’ve gotta catch us quick!

If you need to cancel or make changes, email us at cs@buffalobunny.com or use our contact form with the subject line “CANCEL” or “CHANGE” (yelling optional, but encouraged).

If your order hasn’t been swept away by our magical shipping fairies yet, we’ll stop it, no problem. If it’s already en route — cue dramatic music — you’ll just need to follow our returns process instead.

Don’t panic — just email us ASAP at cs@buffalobunny.com with your correct address and a little prayer emoji 🙏

If your order hasn’t left our hands yet, we’ll update it, no problem.

But if it’s already off sipping espresso with the shipping carrier… it’s officially out of our grasp. You’ll need to wait for delivery (or a return), and we’ll take it from there.

Not at all! First, check your spam or junk folder — sometimes our confirmation emails like to play hide-and-seek. Still nothing? Double-check that you entered the correct email during checkout (we’ve all had a typo moment). If it’s still MIA, don’t stress — just email us at cs@buffalobunny.com and we’ll send it your way faster than you can say “suede texture.”

Tracking made effortless: the moment your order ships, you’ll receive an email with a tracking number and direct link; click to watch its journey and see when it will arrive. If the email ever slips through or you hit a snag, simply reach out to support@buffalobunny.com, and we’ll guide your package straight to your door.

Oh nooo, that’s not the kind of drama we ordered.

Please snap a few photos of the damage and email them to us at cs@buffalobunny.com — the sooner, the better!

We’ll hop right on it and make things right, because your satisfaction isn’t just a priority — it’s the main character in our story.

Oopsie daisy! Looks like something went awry in the pillow palace.

No worries — just send a quick email to cs@buffalobunny.com with a photo of what you received. We’ll sort it out faster than you can say “floral faux suede fantasy.”

Fast, fabulous, and fashionably efficient.

We process all orders within 1–3 business days (excluding weekends and holidays)—because we believe in showing up on time and looking good doing it.

Once processed, your package usually arrives within 3–7 business days — just enough time to fluff the couch in anticipation.

Absolutely — and we fully support your title as Gifter of the Year.

Just enter their address as the shipping destination and yours for billing.

It’s gift-giving made easy; no bows required (unless you’re feeling extra).

Our packaging is as thoughtful as our design.

Your pillow insert arrives vacuum-sealed to save space (and carbon footprints), cozied up next to your pillow cover, both carefully poly-bagged with all the proper labels.

Then it’s all tucked into a protective mailer or box approved for shipping — sleek, safe, and ready to impress on arrival. Because even packaging should feel like a moment.

Fast, fabulous, and fashionably efficient.

We process all orders within 1–3 business days (excluding weekends and holidays)—because we believe in showing up on time and looking good doing it.

Once processed, your package usually arrives within 3–7 business days — just enough time to fluff the couch in anticipation.

We like to keep things simple and chic.

All prices listed apply to the USA only. Shipping rates are calculated at checkout based on your location—no surprises, just seamless service.

✨ Psst: Orders over $75 ship free within the USA, because luxury should always come with perks. Need more details?

Need more details? Shipping Policy.

Not just yet — but we’re dreaming big.

We’re working on bringing Buffalo Bunny to doorsteps around the world. While we’re not shipping internationally right now, it’s definitely on our horizon.

Until then, we’ll be here — designing dreams and fluffing pillows from the States.

In a word: yes.

Our payment gateways are powered by industry-leading security and fully comply with PCI-DSS standards — the same gold-standard protocols trusted by Visa, MasterCard, Amex, and Discover.

Translation? Your data is treated with velvet gloves and a titanium vault.

Of course — shopping with us is 100% online, secure, and effortlessly fabulous.

All payments are processed through Shopify’s trusted checkout system, so your info stays safe and your experience stays seamless.

Curious about the behind-the-scenes magic? You can dive deeper into their fine print if you’d like: Terms of Service here or Privacy Statement here.

We keep it classic — and convenient.

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as online transactions such as PayPal, ApplePay, and Google Pay. Because beauty shouldn’t be hard to buy into.

Tap, swipe, done.

Easy as fluff.

Once your soon-to-be favorites are in the cart, enter your discount code in the field marked “Discount Code” at checkout.

Click “Apply” and watch the magic happen — just like velvet, it softens everything.

Yes! We want you to adore your purchase — truly.

If something’s not quite right, you can review our Return & Refund Policy for all the details on how to make it right.

Because your happiness? That’s kind of our whole thing.

You have 30 days from the day your order arrives to request a return or refund — just enough time to fall in love (or politely decide it’s not “the one”).

To start the process, simply reach out to us at cs@buffalobunny.com and we’ll guide you through the return ritual with care and clarity.

It depends on the condition your item returns in — here’s the elegant breakdown:

• You’re eligible for a full refund.
  
• You may qualify for a partial refund.
  
• Sadly, no refund — but we’re always here to help sort things out.
  

For all the fine print and details, check our Refund Policy. When in doubt, just reach out — we’re happy to guide you.

For orders without free shipping, the customer is responsible for return shipping costs. If the item is defective or damaged, we’ll cover all shipping costs to make it right. See our Refund Policy for details.

Great question!

If your order qualified for free shipping, the return shipping is the customer’s responsibility. We cover getting it to you — you cover getting it back if needed.

Fair, simple, and fluff-friendly.

Need more details? Shipping Policy.