Fast, fabulous, and fashionably efficient.

We process all orders within 1–3 business days (excluding weekends and holidays), because we believe in showing up on time and looking good doing it.

Once shipped, your delivery timeframe depends on your destination:

• USA: 3–7 business days

• UK & EU: 5–10 business days

• Canada: 7–12 business days

• Australia: 10–15 business days

You’ll receive tracking as soon as it ships, just enough time to fluff the couch in anticipation.

Absolutely, and we fully support your title as Gifter of the Year.

Just enter their address as the shipping destination and yours for billing.

It’s gift-giving made easy; no bows required (unless you’re feeling extra).

Tracking made effortless: the moment your order ships, you’ll receive an email with a tracking number and direct link; click to watch its journey and see when it will arrive. If the email ever slips through or you hit a snag, simply reach out to cs@buffalobunny.com, and we’ll guide your package straight to your door.

Our packaging is as thoughtful as our design.

Your pillow insert arrives vacuum-sealed to save space (and carbon footprints), cozied up next to your pillow cover, both carefully poly-bagged with all the proper labels.

Then it’s all tucked into a protective mailer or box approved for shipping; sleek, safe, and ready to impress on arrival. Because even packaging should feel like a moment.

Not at all! First, check your spam or junk folder; sometimes our confirmation emails like to play hide-and-seek. Still nothing? Double-check that you entered the correct email during checkout (we’ve all had a typo moment). If it’s still MIA, don’t stress; just email us at cs@buffalobunny.com and we’ll send it your way faster than you can say “suede texture.”

You bet, but you’ve gotta catch us quick!

If you need to cancel or make changes, email us at cs@buffalobunny.com or use our contact form with the subject line “CANCEL” or “CHANGE” (yelling optional, but encouraged).

If your order hasn’t been swept away by our magical shipping fairies yet, we’ll stop it, no problem. If it’s already en route, cue dramatic music; you’ll just need to follow our returns process instead.

Don’t panic; just email us ASAP at cs@buffalobunny.com with your correct address and a little prayer emoji 🙏

If your order hasn’t left our hands yet, we’ll update it, no problem.

But if it’s already off sipping espresso with the shipping carrier… it’s officially out of our grasp. You’ll need to wait for delivery (or a return), and we’ll take it from there.

Oopsie daisy! Looks like something went awry in the pillow palace.

No worries, just send a quick email to cs@buffalobunny.com with a photo of what you received. We’ll sort it out faster than you can say “floral faux suede fantasy.”

Oh nooo, that’s not the kind of drama we ordered.

Please snap a few photos of the damage and email them to us at cs@buffalobunny.com, the sooner, the better!

We’ll hop right on it and make things right, because your satisfaction isn’t just a priority; it’s the main character in our story.